Donor Care Officer

Job Description

KEY PERFORMANCE AREAS (KPAS)

KPA 1 Financial

1.1 Manages cost per unit for both whole blood and specialised collections within agreed blood drive/donor centre target by determining, packing and loading the consumables for blood drive/donor centre as per the target.

1.2 Maintains and validates equipment to ensure that repairs are done timeously.

1.3 Reports increases / decreases in consumable usage to the Clinic Supervisor as well as discrepancies in consumable stock deliveries.

KPA 2 Customer Stakeholder

2.1 Manages stakeholder relations at the blood drive and/or donor centre.

2.2 Welcomes donors by greeting them as they enter the blood drive, assist with and/or guide them to the registration table.

2.3 Asks Donor to read pamphlets/posters before medical assessment.

2.4 Helps donors to complete donor forms and clarify any query they might have.

2.5 Addresses and/or repo...