Document Procurement Supervisor

Job Summary:

The Document Procurement Supervisor oversees the daily operations of the document procurement team within a fast-paced logistics environment. This role ensures timely, accurate processing of transportation documentation while driving workflow consistency, service-level adherence, and continuous improvement. The Supervisor provides hands-on leadership, supports exception resolution, and partners closely with cross-functional teams to maintain operational efficiency and data integrity across the document lifecycle.

Key Responsibilities:

Team Leadership & Oversight

• Supervise, mentor, and develop a team of Document Procurement Specialists, providing coaching, training, and performance feedback.

• Assign and manage daily workloads to ensure consistent achievement of service-level agreements (SLAs), including the 24-hour document processing requirement.

• Monitor team performance, identify skill gaps, and implement devel...