Full time
Document Accessibility Services Generalist
Posted by Crawford Technologies • Brampton, Ontario, Canada
About the Role
Description
This position supports daily production operations under the direction of the Production Manager, ensuring high-quality output that meets client service level agreements (SLAs) and quality standards. The role involves performing manual transcription and producing documents in alternative formats such as braille, large print, audio, and e-text. Responsibilities include adhering to client specifications, maintaining compliance with PCI security standards, identifying and communicating production issues, and supporting quality control processes. The position also assists with training new staff, maintaining documentation and procedures, and performing basic equipment maintenance, while staying current with industry guidelines and accessibility standards.
MUST work in the Brampton, ON office!
MUST work in the Brampton, ON office!
MAJOR DUTIES AND RESPONSIBILITIES
- Responsible for performing all aspects of the day-to-day production operational act...
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