Dispatch Virtual Assistant

Role Overview
We are seeking a proactive and organized Customer Service & Dispatch Virtual Assistant to provide comprehensive support for our garage door service operations. This role involves managing phone operations, coordinating with technicians, and handling customer management tasks. The ideal candidate will excel at prioritizing tasks, maintaining attention to detail, and acting as the central communication hub for our operations. Discretion, initiative, and strong remote working skills are essential.

Key Responsibilities

• Answer and manage incoming customer calls for garage door repair services.
• Collect customer details including contact information, service needs, and preferred appointment times.
• Schedule and coordinate service appointments with customers and technicians.
• Manage WhatsApp communication with technicians in Washington DC and Maryland service areas.
• Distribute work orders from advertising partners to the ...