Dispatch Specialist

The Dispatch Specialist will play a key role in addressing inquiries, resolving issues, and managing orders from our valued external and internal customers. This position requires a swift and professional approach to overcoming service-related challenges. We are looking for a candidate who brings experience in Customer Service and Dispatch to the table.

Key Responsibilities

• Handle all customer communications (phone, email, chat)
• Enter service jobs into the client software throughout the day based on incoming requests.
• Interact directly with field service technicians and FSM coordinators to maximize scheduling efficiency.
• Escalate exceptions or unusual cases to the Coordinator or FSM team and assist in resolution.
• Research and resolve credit or billing inquiries; accurately enter part orders using manufacturer or item numbers.
• Bill service invoices correctly, verifying item numbers, qua...