Director,  Renewal Management, CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Director, Renewal Management, CX

About the Role

The Director of CX Renewal Management is a strategic client- and revenue-facing leader responsible for driving predictable, high-quality renewal outcomes across the customer base. This role owns the full renewal lifecycle—from forecasting and risk mitigation to direct customer engagement, commercial negotiation, and contract execution.

This leader is expected to be in front of customers, particularly on strategic, complex, or at-risk renewals, partnering closely with Sales and Customer Success to protect and grow recurring revenue. The ideal candidate brings deep experience in SaaS recurring revenue mode...