Director of Researcher Operations

We have an exciting opportunity for a Director of Researcher Operations who will be responsible for designing, stewarding, and continuously improving the end-to-end service level operational efficiency of the researcher journey, ensuring it is transparent, compliant, and user centred. They provide process ownership, experience leadership, and cross-functional oversight – not operational delivery of access, technology, or product development.

The Director of Researcher Operations is accountable for the end-to-end operating model that underpins researcher access and delivery. This includes process design, governance, performance management, controls, and continuous improvement across all stages of the researcher lifecycle. Examples include overseeing deployment of new products such researcher CRM, customer support, billing, access management, airlock management.

Our Future Health will be the UK’s largest ever health research programme, bringing people together to develop n...