Director of Payroll Customer Services

Requirements

• Proven leadership in managing and scaling service operations - ideally in payroll or HR - with a track record of implementing strategies that enhance customer experience. Experience in a global, remote-first organization is preferred
• Strong analytical mindset with the ability to use data to drive decisions, manage complex escalations, and oversee high-priority projects simultaneously
• A kind, proactive leader dedicated to the dignity of work, fostering a high-performance collaborative culture while removing mundane tasks for your team
• Though leader in using automation and integrations to reduce manual workload and drive efficiency
• Proactive and innovative mindset, constantly seeking opportunities to enhance customer service operations
• Fluent in English with exceptional interpersonal skills to influence stakeholders globally. You thrive in fast-paced, international settings
• Knowledge of relevant softwa...