Full-time

Director of Guest Relation

Posted by Hyatt Corporation • Shanghai, Shanghai, China

📍 Shanghai, Shanghai 🕒 February 28, 2026

About the Role

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. Director of Guest Relation is responsible to assist Director of Rooms in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration. You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. Director of Guest Relation is responsible to assist Director of Rooms in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administ...

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