Director, Life & Disability Services Excellence

Position Type:

Permanent

Reporting to the Vice President, Life & Disability, the

Director, Life & Disability Services Excellence

is accountable for defining and maintaining quality standards, Curated Care pathways, and quality frameworks that guide day‑to‑day decision making across Life & Disability.

This role establishes disability management and quality guardrails that enable operational teams to act early, act consistently, and move claims forward with confidence, balancing claimant outcomes, defensibility, and financial performance across STD, LTD, Life, CI, Quality, and Appeals. The Director serves as the enterprise‑wide disability management and quality resource for complex, high‑risk claims, including litigation and appeals, providing expert guidance and escalation support to ensure sound, defensible decisions.

The Director owns the design and evolution of Curated Care pathways, provider network architecture, and quality meas...