Director Information Management

Role purpose:

The
primary purpose of the ITSM Director is to lead and manage the ITSM Team and to
have overall accountability for our ITSM framework and processes such as;
Incident, Change, Problem, Knowledge, Configuration, Service Catalogue, Service
Transition and Service Level Management. Setting the vision and strategy for
these processes and ensuring alignment with business and organizational goals
and best practices ( ITIL).

The
ITSM Director with on-site presence at the Centre of Excellence to enhance governance,
operational efficiency, and engagement with teams as a liaison between the
business, technical teams, IT Domain Leads, and external service providers,
managing service performance and SLAs. Ensuring that ITSM support regular
service reviews in alignment with agreed governance. The role is further
responsible for the management of the ServiceNow platform and for driving
continuous improvements and enhancemen...