About the Role
Introduction
Job Description
Lead global 24x7 application support and SaaS operations teams, ensuring robust, compliant, and reliable service for regulated financial services clients. Manage and develop Service Delivery Managers accountable for contracted service outcomes, executive relationship management, and operational governance for key accounts. Design, implement, and enforce ITIL‑aligned processe...
The Director, Global Customer Experience will lead a global organisation delivering world‑class post‑sales experience to tier‑one and tier‑two financial services institutions, covering 24x7 application support and a team of Service Delivery Managers responsible for a mission‑critical SaaS platform. This director‑level role is pivotal to scaling a well‑established but growing enterprise software business, standardising service globally while driving innovation and efficiency through an AI‑first strategy.
Job Description
Role Responsibilities
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