Director, Digital Commerce Consumer Service Japan

**WHO YOU’LL WORK WITH**



Nike’s Digital Commerce Consumer Services function, part of the Nike Direct Digital Commerce (NDDC) team, elevates the end‑to‑end consumer experience across all service touchpoints. The function blends operational excellence, consumer insights, and brand stewardship to deliver premium service at scale while partnering closely with Digital, Operations, Marketplace, and Consumer Insights teams. It reports into the Senior Director of Nike Direct Digital Commerce Japan and leads both internal capability teams and outsourced contact center partners.



**WHO WE ARE LOOKING FOR**



The ideal candidate is a strategic, consumer‑focused service leader with deep expertise in contact center management, operational design, and consumer journey analytics. They demonstrate leadership maturity, guiding teams through complexity with clarity and confidence. They excel at capability building, process optimization, and data‑driv...