Director, Customer Service

Location: Onsite

DAVIDsTEA is a leading branded retailer and growing wholesaler of specialty loose leaf tea, offering a selection of signature blends, single-origin teas, and tea-related gifts and accessories through our e-commerce platform and 20 Canadian retail stores. Based in Montreal, we focus on innovative flavours, wellness-driven ingredients, and organic tea. We’re making tea fashionable and fun, and we pride ourselves on offering both the best possible service to our customers and a positive work environment for our employees!

DAVIDsTEA is seeking a service-driven leader for the Company as the Director of Customer Service to lead and elevate our end-to-end customer experience. This role goes far beyond managing interactions — it is about being the spokesperson for the customer, owning the customer feedback loop, and treating every customer interaction as a learning opportunity that generates insights, ideas, and incremental...