About the Role
Manulife Hong Kong is seeking for a Claims Director to be responsible for team performance across cashless process to group and individual claims. This will be a key role for adjudication of complex cases, handling complaint and regulatory responses, as well as contribution to claims-related projects.
**Position Responsibilities**
Daily Operations
+ Assist the CCRM in overseeing the entire claims journey and ad hoc tasks, including BAU of both reimbursement & cashless/preassessment processes.
+ Adjudicate and review complex or escalated cashless cases or claims, both major and minor, ensuring compliance with policy provisions and regulatory requirements.
+ Collaborate with stakeholders to manage complex cases, complaints, and appeals, ensuring smooth & professional resolution.
+ Monitor team performance and KPIs, focusing on continuous improvement to deliver enhance claims service that enhance customer experience.
Claims Risk Management
...
**Position Responsibilities**
Daily Operations
+ Assist the CCRM in overseeing the entire claims journey and ad hoc tasks, including BAU of both reimbursement & cashless/preassessment processes.
+ Adjudicate and review complex or escalated cashless cases or claims, both major and minor, ensuring compliance with policy provisions and regulatory requirements.
+ Collaborate with stakeholders to manage complex cases, complaints, and appeals, ensuring smooth & professional resolution.
+ Monitor team performance and KPIs, focusing on continuous improvement to deliver enhance claims service that enhance customer experience.
Claims Risk Management
...
Ready to Apply?
Submit your application today and take the next step in your career journey with Manulife.
Apply Now