Full Time

Director - Application Support Operations, Remote

Posted by Aledade, Inc. • Remote, Oregon, United States

📍 Remote, Oregon 🕒 June 07, 2026

About the Role

Aledade is seeking a strategic Director of Support Operations to lead the evolution of our support organization. The ideal candidate has a track record of leading complex support operations for a robust healthcare SaaS product and driving transformative, non-linear growth. 

The primary goal of this role is to architect a scalable, high-performance function that handles increasing volume through automation and technology rather than linear growth. You will be a transformation leader, a subject matter expert in healthcare data, and an executive-ready communicator. 

Primary Duties:

    • Strategic Transformation and Scalability
    • Non-Linear Scaling: Design and execute roadmap to decouple ticket v...

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