Full-time
Director, AI-First Customer Operations
Posted by Scribd, Inc. • vancouver, metro vancouver regional district, Canada
About the Role
A leading content platform is seeking an experienced Director of Customer Operations to shape and execute strategic vision for customer interactions. This role demands a leader who understands AI's pivotal role in transforming operations. Responsibilities include developing operational strategies, ensuring high-quality customer experiences, and leading a distributed team. Ideal candidates have extensive experience in customer operations, showcasing agility in adapting to modern technology and team dynamics, and fostering a culture of innovation while driving results.
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