Digital Workspace Technician

We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!

We’re looking for a skilled Digital Workspace Technician to provide 1st and 2nd line support, including the investigation and diagnosis of incidents and service requests.

You’ll resolve IT issues within agreed SLAs and escalate when necessary to keep services running smoothly. In addition, the role involves implementing, managing, and continuously improving Digital Workplace technologies, ensuring they integrate effectively with the wider IT landscape. You’ll also deliver seamless IT support by proactively resolving technical issues, handling user calls, managing i...