Full-time

Digital Support Specialist

Posted by Buckman • Shanghai, Shanghai, China

📍 Shanghai, Shanghai 🕒 March 01, 2026

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About the Role

Description
Job Responsibilities | 工作职责Collaborate with internal users and external partners to ensure the local implementation and execution of the company's global digital strategy.
与内部用户及外部合作伙伴协作，确保公司全球数字化战略在本地得到有效实施与执行。
Drive and coordinate the continuous improvement and optimization of company digital tools and solutions (., Acumen, ACM, MCAi).
推动并协调公司数字化工具和解决方案（如Acumen, ACM, MCAi）的持续改进与优化。
Provide end-to-end support during digital deployments, including user training, daily Q&A, troubleshooting, and proactive communication to ensure a superior user experience.
在数字化部署期间提供全周期支持，包括用户培训、日常答疑、故障排查及主动沟通，以确保卓越的用户体验。
Work closely with the overseas Insight Lab to establish disciplined workflows, guaranteeing seamless and efficient support services for users in China.
与海外Insight Lab紧密合作，建立规范的工作流程，为中国用户提供无缝、高效的支持服务。
Proactively collect, analyze, and systematize user feedback; communicate insights effectiv...
                

Job Details

Location Shanghai, Shanghai
Job Type Full-time
Category Computer Occupations
Posted March 01, 2026
Deadline April 10, 2026

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