Digital Solutions Director

Job Overview

Digital Solution Director – Pratt & Whitney Canada (PWC). Full-time position based in Longueuil, Quebec, Canada. The role focuses on leading digital initiatives for the Aftermarket business.

Key Impact Areas

• Influence Aftermarket organization, Finance, and Global Trade to synchronize digital strategy.
• Shape and execute strategies for software development, contact center operations, and Customer Master Data management.
• Deliver innovative solutions for data governance and omnichannel customer service.

Primary Responsibilities

• Ensure 24/7 availability of customer‑facing applications and subsystems.
• Oversee Customer Master Data team to maintain high data quality.
• Lead continuous‑improvement projects, meeting scope, budget, and timelines.
• Drive modernization of e‑commerce platforms (UX/UI) and support the Connected Services portfolio.
• Develop and maintain a long...