About the Role
We are seeking a professional customer service / sales person to play a key part in the continued growth of our internet sales division. You will take enquiries generated by our Mercedes-Benz website and engage with customers in a courteous and efficient manner to ensure that they receive the Best Customer Experience.
Working hours are Monday to Friday, 8:30am to 6pm as well as 1 in 3 weekends.
Basic salary of £25,000 with an OTE of £38,400 plus benefits.
Role and responsibilities to include:
- To contact customers who enquire via the Mercedes-Benz website within given timescales
- Identify customer requirements and pass on leads to the Sales Team for follow up
- Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed
- Accurately administer details of conversations on our Dealer Management System
- Record contact, and outcomes with customer on Enquiry Management...
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