Digital Program Manager

John Hancock/Manulife is transforming into a digital, customer‑centric organization committed to making decisions easier and lives better. As we accelerate our digital strategy—anchored by our differentiated behavioral insurance platform, _John Hancock Vitality_ —we are elevating how we design, deliver, and measure digital customer experiences.

The **Digital Program Manager** plays a critical strategic role in governing and advancing programs for the U.S. Segment, including the Digital Customer Leader (DCL). This leader provides program governance, strategic insight, cross‑segment alignment, and data‑driven decision support to ensure digital initiatives deliver measurable business and customer impact.

This role requires specialized depth and breadth of expertise in digital program leadership, strong influence across a complex matrix, advanced communication skills, and the ability to shape program standards and guide decision‑making.

**Position Responsibili...