Digital Customer Success Program Manager

Shape Clio's digital customer success initiatives as a Program Manager with a focus on retention and product adoption. Collaborate with cross-functional teams to enhance customer experiences and automate workflows.
As a Digital Customer Success Program Manager, you will lead the execution of Clio’s strategy for SMB clients. This role involves designing retention programs, managing daily operations, and utilizing AI to streamline processes. You will assess program performance and work closely with marketing and education teams to elevate customer engagement and product usage effectively.
Key Responsibilities:
• Manage execution of digital customer success programs
• Document and improve operational processes and playbooks
• Build resources to inform the customer success team
• Analyze program performance metrics and adoption trends
• Coordinate content for 1:many engagement strategies
Requirements:
• 2–4 years in program management or customer success
• Exp...