Dialler Administrator (Predictive dialer systems in call centre) - (Banking/Financial services call centre) - 6 month contract

A leading digital bank in South Africa is seeking a Predictive Dialer Administrator to join the team on a 6-month contract in Sandton. Must be available immediately to start with our client. Must have a clear credit and clear criminal record. Key Performance Areas Keep dialer downtime to a minimum and ensure all issues are communicated to IT & management immediately. Manage dialer functionality including blended, inbound and outbound campaigns, Deliver effective dialing strategies to enhance the success of multiple outbound campaigns. Monitoring the team and agent performance through blended/dialer system and maintaining maximum productivity with minimum idle time. Hourly performance reporting delivered to the operations teams Providing analysis proactive and current to the operation manager and team leaders to help increase performance and productivity across the floor. Present, explain and gain support for changes to the dialer strategies or processes based on analysis. Analyze data ...