Description
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What you will contribute (key responsibilities)
Act as the bridge between the product development and ProdOps SRE/Support teams, ensuring continuity of service, ongoing continuous improvement, and technical excellence to facilitate both a fast & efficient product evolution cycle and outstanding client experience outcomes. Working in a cross-functional capacity across multiple teams, identify and drive to closure of any operational gaps with a particular focus on metrics, automation, cost/risk, performance, reliability, and cloud best practices. Work closely with Project Managers and Scrum Masters to compile, estimate, prioritize, and deliver internal and external technical project requirements. Working on a shift basis as level 3 support, to own incidents escalated within defined SLAs. Define and document standard runbooks and operating procedures. Create and maintain system information and ar...