Job Description
Main Objectives and Activities :
Able to solve the Batch abends which Global Operations Support team cannot and able to escalate to the next levelAble to go to the root of the problemResolve non critical abendsResolve conflicts in batchManages incidents & problemsPerforms root cause analysis of issues and aims at reducing their occurrencesSpufi requestsWork closely with onsite and offshore application and IT teamsCo-ordinate with developers to fix the job for futureCreate New jobs/Applications for developerCreate Calendars/ Run cycles as per the scheduling requirementDeliver projects in UAT, ProductionContribution to continuous improvement of IT production processesDelegates (with appropriate training & documentation) level 1 support & monitoring tasks to 24/7 Operations Center teamProvides level 2 (technical ...