Device Experience Administrator
Posted by Sony UK Technology Centre • Paramus, New Jersey, United States
About the Role
SUMMARY
Sony Corporation of Americas is seeking a Device Experience Administrator to join the Global Information Systems & Communications team. Reporting to the Head of Device Experience, this role manages core global functions and provides local support in Paramus. Key responsibilities include overseeing service incidents and requests, ensuring resolution according to SLAs, and offering expert support for Microsoft 365, Windows, Active Directory, and Azure. Ideal candidates are proactive, customer-focused, and thrive in fast-paced environments.
This position requires a Hybrid schedulewith3-4days per week in the Paramus Office.
JOB RESPONSIBILITIES
IT Support
Respond to help requests via phone and work orders in a courteous, professional manner; document actions and resolutions in the ticketing system.
Prioritize and schedule incidents using the “TechTime” booking system for on-site or remote suppor...
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