Development Consultant

Hi, I'm Juhi Banerjee, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. 

As a CX Technical Consultant II, you will play a pivotal role in delivering and optimizing high-impact customer engagement solutions that drive measurable business outcomes. As a trusted technical advisor, you will work directly with our customers and internal stakeholders to implement and configure solutions that elevate the customer experience, enhance engagement, and maximize the value of our platform.

This role goes beyond implementation—you will analyze application performance, recommend improvements, and create detailed technical design documents to support change orders and enhancements. You’ll also be hands-on with integration testing, providing support for QA and Customer Test Environment (CTE) efforts, and contribute to partner enablement through technical training and guidance. Your ability to blend technical depth with business i...