Developer or Technical Lead (Niche or Regular), Cloud Consultants, QA Tester, QA Lead, Data Migratio

Req ID: 356718 

We are currently seeking a Developer or Technical Lead (Niche or Regular), Cloud Consultants, QA Tester, QA Lead, Data Migratio to join our team in Delhi, Delhi (IN-DL), India (IN).

Salesforce Business Analyst (Service Cloud)
Role Summary :
The Salesforce Business Analyst will work closely with the project team to support the implementation of Salesforce Service Cloud using primarily out-of-the-box (OOTB) capabilities. The BA will translate business requirements into functional Salesforce configurations, support case management processes, and assist with functional testing and user validation.
 
Key Responsibilities :
Collaborate with stakeholders and project manager to understand service support processes and requirements
Document business requirements, user stories, and functional specifications aligned to Salesforce Service Cloud OOTB features
Support configuration of Service Cloud features including:<...