About the Role
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KEY EXPECTED ACHIEVEMENTS
Incident & Service Request Management
Perform urgency assessment and priority validation based on business impact.
Provide technical and functional analysis for issues related to Order Management (OM) and Accounts Receivable (AR) modules.
Deliver timely resolutions and communicate workarounds when applicable.
Handle standard service requests including order corrections, invoice adjustments, receipt applications, and customer account updates.
Ensure regular status updates and follow through to closure in line with SLA commitments.
Order-to-Cash (O2C) Support
Provide end-to-end support across the O2C cycle (Order Entry, Shipping, Invoicing, Receipts, and Revenue processes).
Investigate and resolve OM–AR integration issues, AutoInvoice errors, and r...
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