Desktop Support Technician

● 2-4 years of experience in Onsite support

● Knowledge and experience on windows 7 OS

● Manage Desktop Devices (hardware, software and connectivity) incidents

through to resolution.

● Manage IMAC and desk side support services.

● Manage hard and soft break fix services for laptops and desktops.

● Provide standard and approved hardware and software (operating systems

and standard office applications) support and maintenance on Desktop (Field

Users) Devices for their entire lifecycle (including the remote management of

Desktop Devices using appropriate tools).

● Support, Manage, Optimize and Maintain the configuration and installation of

the Desktop, to include, but not limited to, patch updates, hardware

replacements, with spares provided by vendor.

● Experience with Service management tool – ex – Service now

● Should have good expertise on EUC tools, remote support tools,...