Desktop Support Technician

Description
The Desktop Support Technician provides frontline technical support for clinical and administrative staff in a hospital environment. This role ensures reliable operation of end-user devices, clinical applications, and network connectivity to support patient care and regulatory compliance.
Key Responsibilities
Provide on-site and remote support for desktops, laptops, printers, mobile devices, and peripherals
Troubleshoot hardware, software, network, and application issues in a timely, high-impact healthcare setting
Install, configure, and maintain operating systems, applications, and security updates
Support clinical systems (e.g., EHR access, badge readers, medical device interfaces) as needed
Manage tickets and document resolutions in accordance with SLAs and compliance standards
Coordinate with infrastructure, security, and application teams for escalations
Maintain asset inventory and perform equipment deployment, moves, adds, and changes
Fo...