Permanent

Desktop Support Tech

Posted by Experis • Durham, North Carolina, United States

📍 Durham, North Carolina 🕒 March 03, 2026

About the Role

Title: Network Engineer
Department: IT Services Group

General Function:
Provide complete IT services to a wide range of SMB customers. (Small company, 6 employees). 

Characteristic Duties and Responsibilities – Essential Functions:
  • Performs IT services both onsite and remotely for a range of SMB customers in a range of vertical markets.
  • Creates or updates customer computer records.
  • Enters time and notes for work done used for billing purposes.
  • Researches and resolves customer IT issues using all available resources.
  • Assists other technicians when needed.
  • Reporting Relationships:
  • Reports directly to owner Direction Given:
  • Occasional follow-up with customers, regular monitoring of time entry.
  • Assignment and guidance of special tasks or new customers.

  • Minimum Requirements:
     2 or 4 year IT degree and/or 3-5 years of hands on IT experience as it...

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