Desktop Support Senior Associate-Field Tech

Req ID: 353168 

We are currently seeking a Desktop Support Senior Associate-Field Tech to join our team in Reynosa, Tamaulipas (MX-TAM), Mexico (MX).

This role is to provide onsite support for end users, for tickets and issues at a client site. The technician will have the responsibility to own the issues through resolution. 

Position Overview:

• Individuals here have a well-rounded knowledge of the policies and procedures for their work area.

• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.

• They may make policy recommendations to their managers and be an escalation point for less experienced team members.

• Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks.

printers.

• May respond to calls after normal business hours per leader instructions....