Desktop Support

Job Title: Desktop Support
Location: Onsite at Vienna, VA
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract

Interpersonal/Communication:
• Excellent communication skills
• Excellent customer service skills
• Professional presence and maturity
• Detail-oriented
• Ability to work well with other team members
• Comfortable and adaptable in a fast-paced environment
• Ability to follow and adhere to standard operating procedures

Technical Knowledge/Skills:
• Ability to diagnose and resolve hardware and software issues for end users
• Basic networking knowledge (IP, DNS)
• Basic cybersecurity knowledge (MFA, phishing)
• Ticketing system experience (ServiceNow)

Experience:
• Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
• Experience with troubleshooting issues on Microsoft Windows 11 operating systems
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