About the Role
Job Title: Desktop Support
Location: Vienna, VA
Type: Contract
Contractor Work Model: Onsite – onsite
Responsibilities
+ Diagnose and resolve hardware and software issues for end users
+ Provide basic networking support including IP and DNS configurations
+ Assist with cybersecurity measures such as MFA and phishing protection
+ Utilize ticketing systems like ServiceNow to track and resolve issues
+ Troubleshoot Palo Alto Network Global Protect client issues on Windows endpoints
+ Resolve issues on Microsoft Windows 11 operating systems
+ Support Microsoft M365 productivity tools including Outlook, OneDrive, and Teams
Requirements
+ Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
+ Experience troubleshooting issues on Microsoft Windows 11 operating systems
+ Proficiency with Microsoft M365 software (Outlook, OneDr...
Location: Vienna, VA
Type: Contract
Contractor Work Model: Onsite – onsite
Responsibilities
+ Diagnose and resolve hardware and software issues for end users
+ Provide basic networking support including IP and DNS configurations
+ Assist with cybersecurity measures such as MFA and phishing protection
+ Utilize ticketing systems like ServiceNow to track and resolve issues
+ Troubleshoot Palo Alto Network Global Protect client issues on Windows endpoints
+ Resolve issues on Microsoft Windows 11 operating systems
+ Support Microsoft M365 productivity tools including Outlook, OneDrive, and Teams
Requirements
+ Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
+ Experience troubleshooting issues on Microsoft Windows 11 operating systems
+ Proficiency with Microsoft M365 software (Outlook, OneDr...
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