Contract
Desktop Support L2/L3 Engineer+ITIL
Posted by NR Consulting - India • Pune, Maharashtra, India
About the Role
Title: Desktop Support L2/L3 Engineer+ITIL
Location: Pune/Bangalore
Exp: 3-7 Years
Job Description:
Key Responsibilities:
• Advanced Technical Support: Deliver L2 and L3 support for desktop hardware, software, and peripheral issues, minimizing downtime for end-users.
• Operational Management: Oversee daily IT functions, including system health monitoring, asset management, and workstation deployments.
• ITIL Process Adherence: Manage incidents, service requests, and changes in alignment with ITIL best practices to ensure structured and documented resolution paths.
• Infrastructure Maintenance: Install, configure, and upgrade operating systems (Windows/macOS) and enterprise software suites.
• Problem Triage: Identify and a...
Location: Pune/Bangalore
Exp: 3-7 Years
Job Description:
Key Responsibilities:
• Advanced Technical Support: Deliver L2 and L3 support for desktop hardware, software, and peripheral issues, minimizing downtime for end-users.
• Operational Management: Oversee daily IT functions, including system health monitoring, asset management, and workstation deployments.
• ITIL Process Adherence: Manage incidents, service requests, and changes in alignment with ITIL best practices to ensure structured and documented resolution paths.
• Infrastructure Maintenance: Install, configure, and upgrade operating systems (Windows/macOS) and enterprise software suites.
• Problem Triage: Identify and a...
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