Desktop Support Engineer

Job Title: Desktop/Technical Support Engineer L1
Experience – 1-2Y
• Attend all the tickets forwarded by Service Desk and Incident management team.
• Ensure tickets under various categories (P1/P2/P3/P4) are resolved within the agreed SLA.
• Working on endpoint devices like Desktops, Laptops, Handheld Devices, Pinter's & Scanners.
• Supporting end users for their hardware, operating system and application related issue.
• Escalate with documented evidences to the next level as and when required to the respective teams (Server, NMC, IT Security, IT SDM & Service Delivery) and follow up to its closure with a complete resolution.
• Ensure adherence to operational & technical escalation process (escalation matrix)
• Provide accurate information in the shift handovers and on email to the respective Managers.
• Patching and cabling of the Assets and also working on WIFI/ wireless connectivity's.
• Co ordinating with vendors and suppliers while accepting material...