Desktop Support Engineer (L2 support)
Posted by NEXUS CORPORATION • Shinjuku, Tokyo, Japan
About the Role
As a DevOps Engineer (L1/L2), you will be part of a global IT operations team, responsible for delivering and automating fast, friendly, and effective technical support to end-users across the Omnissa platforms. This role combines traditional helpdesk responsibilities with a strong focus on automation, process optimization, and knowledge management. The engineer acts as the first and second line of defense for all IT-related incidents and requests, while proactively identifying, building, and maintaining automation solutions to reduce repetitive L1 tasks, improve response times, and enhance the overall employee experience.
Key Responsibilities:
- Provide L1 and L2 technical support via chat, ticketing system, email, and phone (cal...
Ready to Apply?
Submit your application today and take the next step in your career journey with NEXUS CORPORATION.
Apply Now