Full-time
Desktop Support Engineer
Posted by EIL Global IT Solutions And Services Pvt Ltd • Gore, Southland, New-Zealand
About the Role
Key Responsibilities
- Provide technical support either by phone, remote access or deskside visits as needed
- Respond to IT issues; installation of external devices, desktops, laptops, hardware diagnostic, maintenance, repairs and general software support
- Smart Hands and Feet support if required
- Management inventory of new and replacement equipment; and on diagnosis of a hardware fault, recording of the necessary data (serial number, location etc.) and feedback to the Service Desk in order to support the repair service
- IMAC/D - Installations, decommission, cascades, moves, adds and change EUC equipment, software
Skill Requirements
- Excellent experience as a desktop technician, computer technician or IT support in a professional business environment
- Must have excellent customer service skills working with end users and VIP's
- Experienced in supporting MS office applications (offi...
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