Full-time
Desktop Support Engineer
Posted by Gratitude Philippines • Cebu City, Central Visayas, Philippines
About the Role
Desktop Support Engineer
Account: Support
Location: Cebu City
Work Setup: Onsite
Schedule: Shifting
Salary: Up to PHP 43,000 (package)
Job Overview
Provide onsite technical support and ensure smooth day-to-day IT operations. The role requires strong experience in networking and firewall technologies, hands-on troubleshooting skills, and the ability to guide or lead junior team members.
Key Responsibilities
- Provide onsite desktop and technical support to end users
- Troubleshoot hardware, software, network, and firewall-related issues
- Configure, monitor, and support network devices and firewall systems
- Perform root cause analysis and implement permanent fixes
- Escalate complex issues to higher-level support when needed
- Maintain accurate documentation of incidents and resolutions
- Provide technical guidan...
Ready to Apply?
Submit your application today and take the next step in your career journey with Gratitude Philippines.
Apply Now