Desktop Support Engineer

JOB DESCRIPTION

We are seeking a skilled Emulator Support Specialist to provide technical expertise and support across a range of client emulation technologies and environments. The ideal candidate will have hands‑on experience implementing and troubleshooting emulator products in both physical and virtual desktop infrastructures, including Citrix and Windows Server environments with BOT automation.

Responsibilities

• Provide technical support for emulator‑related issues, including installation and uninstallation.
• Diagnose and resolve connectivity problems using trace tools and Wireshark.
• Support automation troubleshooting post‑migration across emulator platforms.
• Maintain and enhance automation using .NET Framework with Visual Studio and EHLLAPI APIs, VBA macros, Rumba scripts, and HotSpots.

Required Experience and Skills

• Experience with Rumba, Reflection, and IBM Personal Communication...