Full time
Desktop Support Engineer
Posted by Intertec Softwares Pvt Ltd • Abu Dhabi, Abu Dhabi, United Arab Emirates
About the Role
JOB TITLE: Technical Specialist End User Support/ Desktop Support Engineer
JOB PURPOSE: To handle customer calls and ensure the smooth operation of desktop computers, laptops, and other related devices, resolving hardware and software issues to maintain productivity.
QUALIFICATION: Bachelors degree with knowledge of IT
CERTIFICATIONS: Mandatory knowledge of Microsoft products and ITIL Processes
EXPERIENCE: 2-3 Years
REPORTING TO: TBD
RESPONSIBILITIES (INCLUDES ALL TASKS):
- Excellent communications skills in English & Arabic
- Troubleshoot and resolve issues related to hardware components (e.g., CPU, RAM, storage, peripherals).
- Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions.
- Install, co...
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