About the Role
Primary Role Focus
Participate in a wide variety of analytical and technical assignments providing problem diagnosis and solutions documentation, implementation, administration, support, and maintenance of a variety of hardware, software, and network products in an information technology desktop environment. The Desktop Analyst is a key customer service role at Packers Plus, focused on providing exceptional customer service experience to our internal customers. A Packers Desktop Analyst will collaborate as a member of a global IT Team, supporting a broad range of software, hardware, and windows operating system platforms. This role reports to the IT Manager.
Key Tasks and Responsibilities
+ Fully document problem symptoms and capture all relevant system and application information within the company call tracking system
+ Independently resolve most problems/questions that arise, and consult with senior team members or other I/S development staff...
Participate in a wide variety of analytical and technical assignments providing problem diagnosis and solutions documentation, implementation, administration, support, and maintenance of a variety of hardware, software, and network products in an information technology desktop environment. The Desktop Analyst is a key customer service role at Packers Plus, focused on providing exceptional customer service experience to our internal customers. A Packers Desktop Analyst will collaborate as a member of a global IT Team, supporting a broad range of software, hardware, and windows operating system platforms. This role reports to the IT Manager.
Key Tasks and Responsibilities
+ Fully document problem symptoms and capture all relevant system and application information within the company call tracking system
+ Independently resolve most problems/questions that arise, and consult with senior team members or other I/S development staff...
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