Delivery Operations Lead

Job Description

• Build and maintain strong, trust-based relationships with the driver community.
• Own driver engagement and retention initiatives, with clear strategies to improve satisfaction and reduce driver attrition.
• Conceptualize and execute driver-focused events and programs aimed at strengthening engagement and loyalty.
• Define target audiences, event objectives, budgets, timelines, and execution plans for all driver engagement activities.
• Lead end-to-end event execution, including on-ground coordination and supervision of event staff.
• Regularly monitor driver sentiment and engagement metrics; prepare clear and actionable reports for stakeholders.
• Track competitive landscape, including competitor driver programs, incentives, and policies, and share insights with the team.
• Design and manage feedback channels, communication campaigns, and engagement touchpoints to improve driver sentiment.
• Analyze...