About the Role
Lead order management, invoicing, credit reviews, collections, dispute resolution, and cash application
- Ensure processing accuracy and SLA compliance
- Partner with sales, logistics, supply chain, and finance to resolve workflow issues
Business & Client Management
- Oversee daily process activities and manage client communications
- Handle escalations and ensure high-quality service delivery
- Monitor operational performance and set strategic objectives
Process Improvement & Innovation
- Identify bottlenecks and implement productivity improvements
- Drive standardization, automation, and continuous improvement
- Support transitions, knowledge transfer, and stabilization
Compliance & Governance
- Ensure adherence to internal controls and legal requirements
- Support audits and maintain escalation m...
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