Delivery Director – Managed Services

Overview

EPAM is seeking a dynamic Delivery Director – Managed Services to lead and oversee our managed services delivery operations in Canada. This senior leadership role is pivotal in ensuring exceptional service quality, operational efficiency, and strategic alignment with business objectives. The ideal candidate will drive team leadership, process optimization, performance excellence, and client satisfaction, all while spearheading continuous improvement initiatives and innovative AI use to enhance our service offerings. If you're a visionary leader with a passion for innovation and delivering high-impact solutions, we’d love to connect!

Req.#

Responsibilities

• Develop and execute the overall managed services delivery strategy, aligning with EPAM goals and market trends
• Help the team define service level agreements (SLAs) and key performance indicators (KPIs) to measure service quality and customer satisfaction
• Id...