Debriefing Officer - PostEx

Key Responsibilities

• Monitor and confirm dispatch of all re-attempt parcels.
• Verify in-house sheets and prepare daily open-parcel reports.
• Report damaged parcels (with cross-verification from OPS).
• Handle fake delivery attempts and arrange same-day deliveries where required.
• Maintain and report replacement records (received, booked, forwarded, pending with reasons).
• Monitor POA quality.
• Track shipper-advised and Phase-II handover parcels.
• Prepare reconciliation and backend re-attempt reports (submit before 6 PM).
• Manage POD complaints and provide accurate PODs.
• Maintain rider performance records and report low performers.
• Supervise front and back desk staff and ensure SOP compliance.
• Attend OPS meetings and coordinate branch operations.
• Prepare daily performance reports (dispatch vs. delivery, returns, rider attendance, fake attempts, replacement...