DE&A - Core - Advanced Data Engineering - BI Analyst

Communication Skills:
1.Exceptional communication skills, including:
i.Rapport building and use of Customer-centric language.
ii.Active listening skills, empathy, conflict management and time management techniques.
iii.Questioning techniques to drive understanding and clarification of Customers needs.
2.Excellent business English comprehension and communication skills, written & spoken, to handle multi-channel engagement (Chat, email, phone, CRM).

Transactional Skills:
1.Ability to work independently on Customer transactions end to end by leveraging multiple tools, Knowledge Management, and self-help tools.
2.Enforcing business rules, as specifically set forth in the Cisco CLO Knowledge Management System, and offering alternative solutions where appropriate.

Problem-Solving and Adaptability:
1.Quick learner with strong problem-solving, critical thinking, and analysis skills.
2.Flexibility and adaptability to adjust as the bu...