Database Incident & Escalation Manager (Remote)

Candidate Profile

• Strong incident management experience, with a proven track record of managing critical and high-pressure situations involving technical product escalations.
• Excellent analytical and technical problem-solving skills with the ability to clarify issues, triage diagnostics, and coordinate investigations across cross-functional technical teams.
• Demonstrated leadership in orchestrating response efforts, driving action plans, and ensuring timely resolution while communicating effectively with all stakeholders, including Product teams and Senior Executives.
• Able to remain calm and maintain clear, structured communication during urgent, high-stakes incidents.
• Strong organizational, coordination, and prioritization skills to manage multiple critical escalations simultaneously.
• Able to deliver concise written and verbal updates at both technical and executive (CIO/Senior Management) levels.
• Experie...